Return Policy

If you are not completely satisfied with an Upper Crust purchase or gift for any reason, please return it for an exchange or merchandise credit. The following policies apply to all returns:
  • Returns with the original purchase receipt will be exchanged within 21 days of purchase
  • Returns with a gift receipt, including gift-registry returns, will be exchanged within 21 days of receipt or a merchandise credit will be issued.
  • Returns without the original purchase receipt, including gift-registry returns, will be exchanged within 21 days at the current selling price or a merchandise credit will be issued.
  • Special order items cannot be returned for exchange except when due to defect.
  • Sorry but no returns or exchanges on food items unless they are received in spoiled condition or with an expired usage date

Returns by Mail

To return an item by mail, please follow the following instructions: Please include a letter with your returned merchandise that includes the following information:
 Your name
Address
Phone number
Order number or copy of original sales receipt
Item name/description
Reason for return
Action to be taken (replacement or merchandise credit)

Use the shipping carrier most convenient for you (at your expense unless return is due to defect or spoilage) and send the package to the following address, where your return will be processed according to your instructions:
  The Upper Crust
73-540 El Paseo
Suite C
Palm Desert, Ca. 92260

If you have any questions about our return policy, please call us at (760) 568-1998

A personalized approach to customer service has guided our business for more than 20 years. Whether you're placing an order, arranging a return or making an inquiry, you can count on excellent Customer Service for friendly, knowledgeable assistance.

Special orders? Gift Cards? Custom Gift Baskets? Give us a call.. we have the perfect “special something” for your someone special! ~ 760-568-1998
Or stop in and pay us a visit in our retail shop ~ 73-540 El Paseo, Suite C, Palm Desert, CA
  Need directions? Click Here for Googlemaps.

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